Do you receive third-party payer payments accurately and on time? Many would answer "no," and the cause might be found in the organization's contract management. Unfortunately, human error is unavoidable, so missed payments and underpayments happen. Identifying and correcting these inaccurate payments often falls to providers. Without a strategy to ensure payers are complying with your contract terms, these errors are bound to stress and disrupt your revenue cycle. Sometimes payers misinterpret contract terms or incorrectly calculate a payment. Providers can counteract this by limiting internal mistakes such as incorrect billing or failure to provide appropriate documentation. This session will explore how to maintain a robust contract management process — which includes contract management and analysis tools — and identify billing issues and process improvements to implement to eliminate the underpayments and missed payment in the first place.
Learning Objectives:
Outline problem areas that may be contributing to payer underpayments or missed payments
Inspect their contract management and analysis process for gaps
Compare features and functionality of contract management tools based on their organization’s unique needs
