G1: Performing Skill Gap Assessment for Leaders and Employees

Wednesday, March 13, 2024

2:15 PM - 3:05 PM EST

Speaker(s)

Kem Tolliver, FACMPE, CPC, CMOM (she/her/hers)

President & CEO
Medical Revenue Cycle Specialists

Session Slides
Shawntea Gordon, MBA, FACMPE, CMOM (she/her/hers)

Chief Revenue Cycle Officer
H4 Technology, LLC

Moderator(s)

Daniel Williams, MBA, MSEM

Sr. Editor
MGMA

A lack of skills in essential areas can easily derail leaders' and employees' success. So many healthcare leaders have significant experience in on-the-job training. Still, they have gaps between their life experiences and the comprehensive knowledge required to perform the role to which they are assigned. This session will teach attendees to identify skill gaps among employees, leaders, and themselves, solve them, and approach the conversation with empowerment and positivity. 

Learning Objectives:

Discover how to perform skill gap assessments
Outline strategies to approach professional development positively
Use assessment templates and best practice guidelines for immediate implementation and skill gap program development