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Full Schedule
All Days
Tue, Mar 12
Wed, Mar 13
Thu, Mar 14
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Tuesday, March 12, 2024
9:45 AM - 10:00 AM
EST
Welcome : Day 1
9:45 AM - 10:00 AM
EST
Welcome: Day 1
Speaker:
Craig Wiberg, MLS, MBA
– MGMA
10:00 AM - 10:10 AM
EST
Break
10:00 AM - 10:10 AM
EST
Break
10:10 AM - 11:00 AM
EST
1: Don't Leave Payer Money on the Table
10:10 AM - 11:00 AM
EST
A1: Don't Leave Payer Money on the Table
Speaker:
Timothy Daye
– Duke University Medical Center
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Strategic Decisions
10:10 AM - 11:00 AM
EST
2: Data-Driven Workforce Optimization: A Sentara Case Study
10:10 AM - 11:00 AM
EST
A2: Data-Driven Workforce Optimization: A Sentara Case Study
Speaker:
Aimee Greeter, MPH, FACHE (she/her/hers)
– SullivanCotter
Speaker:
Shikha Parakh, PMP, CSM
– Sentara Health
Moderator:
Chris Harrop
– MGMA
Strategic Decisions
10:10 AM - 11:00 AM
EST
3: A Roadmap to Success for New Leaders
10:10 AM - 11:00 AM
EST
A3: A Roadmap to Success for New Leaders
Speaker:
John Kaszuba (he/him/his)
– PFC USA
Leading People
11:00 AM - 11:10 AM
EST
Break
11:00 AM - 11:10 AM
EST
Break
11:10 AM - 12:00 PM
EST
Navigating Uncertainty Begins with Conscious Leadership
11:10 AM - 12:00 PM
EST
MS1: Navigating Uncertainty Begins with Conscious Leadership
Speaker:
Ginny Clarke
Leading People
12:00 PM - 12:15 PM
EST
Dedicated Solution Partner time!
12:00 PM - 12:15 PM
EST
Dedicated Solution Partner time!
12:15 PM - 12:45 PM
EST
1: Financial Discussion Group
12:15 PM - 12:45 PM
EST
DG1: Financial Discussion Group
Facilitator:
Veronica Bradley
Financial Mastery
12:15 PM - 12:45 PM
EST
2: Operations Discussion Group
12:15 PM - 12:45 PM
EST
DG2: Operations Discussion Group
Facilitator:
Cristy Good, MBA, MPH, CPC, CMPE
– MGMA
Operational Excellence
12:15 PM - 12:45 PM
EST
3: Data Discussion Group
12:15 PM - 12:45 PM
EST
DG3: Data Discussion Group
Facilitator:
Liz Gurley (she/her/hers)
– MGMA
Facilitator:
Michael Gracz
– MGMA
Business Intelligence
12:45 PM - 12:55 PM
EST
Break
12:45 PM - 12:55 PM
EST
Break
12:55 PM - 1:45 PM
EST
1: MGMA Government Affairs: 2024 Washington Update
12:55 PM - 1:45 PM
EST
B1: MGMA Government Affairs: 2024 Washington Update
Speaker:
James Haynes
– MGMA
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
12:55 PM - 1:45 PM
EST
2: Aligning Practice and Physician Incentives in New Compensation Plans
12:55 PM - 1:45 PM
EST
B2: Aligning Practice and Physician Incentives in New Compensation Plans
Speaker:
Russell J. Hendrickson
– Practical Data Solutions
Speaker:
Scott S. Everitt, MBA
– Practical Data Solutions
Moderator:
Chris Harrop
– MGMA
Leading People
12:55 PM - 1:45 PM
EST
3: Bridging the Gap in Physician Reimbursement: Unveiling the Dynamics of Healthcare Economics
12:55 PM - 1:45 PM
EST
B3: Bridging the Gap in Physician Reimbursement: Unveiling the Dynamics of Healthcare Economics
Speaker:
Che Miller, MD, FACS, MHCM
– Surgical Institute at True North
Speaker:
Emalee Ligon
– Surgical Institute at True North
Moderator:
Andrew Hajde, CMPE
– MGMA
Financial Mastery
1:45 PM - 1:55 PM
EST
Break
1:45 PM - 1:55 PM
EST
Break
1:55 PM - 2:05 PM
EST
1: Unlocking Payer Transparency Data
1:55 PM - 2:05 PM
EST
SS1: Unlocking Payer Transparency Data
Speaker:
Dilpreet Sahota, M.Sc. (he/him/his)
– Trek Health
1:55 PM - 2:05 PM
EST
2: There's A Better Way To Do Between-visit Care
1:55 PM - 2:05 PM
EST
SS2: There's A Better Way To Do Between-visit Care
Speaker:
Toufique Harun, MSE (he/him/his)
– Jaan Health
Speaker:
Lisa Stockdale
– Silver Cross Hospital and Medical Group
2:05 PM - 2:15 PM
EST
Break
2:05 PM - 2:15 PM
EST
Break
2:15 PM - 3:05 PM
EST
1: Secrets of the Staffing Fix
2:15 PM - 3:05 PM
EST
C1: Secrets of the Staffing Fix
Speaker:
Brian Lee, CSP, HoF (he/him/his)
– Custom Learning Systems Group Ltd.
Speaker:
Erin Muck, R.N., MBA
– Crawford County Memorial Hospital
Transforming Patient Care
2:15 PM - 3:05 PM
EST
2: Infusing Transparency, Technology, and Consistency to Enhance Physician Enterprise Performance
2:15 PM - 3:05 PM
EST
C2: Infusing Transparency, Technology, and Consistency to Enhance Physician Enterprise Performance
Speaker:
Samantha Wyld
– Optum
Speaker:
Rebecca Martins, MBA
– Optum
Moderator:
Chris Harrop
– MGMA
Operational Excellence
2:15 PM - 3:05 PM
EST
3: Unlocking Recruitment and Interviewing Excellence: Insights from an Operations Veteran
2:15 PM - 3:05 PM
EST
C3: Unlocking Recruitment and Interviewing Excellence: Insights from an Operations Veteran
Speaker:
Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I
– Medical Practice Advisors
Leading People
3:05 PM - 3:15 PM
EST
Break
3:05 PM - 3:15 PM
EST
Break
3:15 PM - 4:05 PM
EST
1: Negotiation Ninja Class: Lessons from the FBI and More
3:15 PM - 4:05 PM
EST
D1: Negotiation Ninja Class: Lessons from the FBI and More
Speaker:
Doral Jacobsen, MBA, FACMPE
– Prosper Beyond
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Strategic Decisions
3:15 PM - 4:05 PM
EST
2: A Novel Approach to Measuring Costs in Complex Ambulatory Specialty Care: The Shift from Volume to Value
3:15 PM - 4:05 PM
EST
D2: A Novel Approach to Measuring Costs in Complex Ambulatory Specialty Care: From Volume to Value
Speaker:
Sameer K. Berry, MD, MBA (he/him/his)
– Oshi Health
Moderator:
Chris Harrop
– MGMA
Strategic Decisions
3:15 PM - 4:05 PM
EST
3: Giving Interpersonal Feedback: Improving Listening, Verbal, Written and Body Language Skills
3:15 PM - 4:05 PM
EST
D3: Giving Interpersonal Feedback: Improving Listening, Verbal, Written and Body Language Skills
Speaker:
Debra L. Phairas, MBA (she/her/hers)
– Practice & Liability Consultants, LLC
Moderator:
Andrew Hajde, CMPE
– MGMA
Leading People
Wednesday, March 13, 2024
9:45 AM - 10:00 AM
EST
Welcome: Day 2
9:45 AM - 10:00 AM
EST
Welcome: Day 2
Speaker:
Craig Wiberg, MLS, MBA
– MGMA
10:00 AM - 10:10 AM
EST
Break
10:00 AM - 10:10 AM
EST
Break
10:10 AM - 11:00 AM
EST
1: Scaling Your Private Practice for Growth in a Rapidly Evolving Market
10:10 AM - 11:00 AM
EST
E1: Scaling Your Private Practice for Growth in a Rapidly Evolving Market
Speaker:
Andy Colbert (he/him/his)
– Ziegler
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Strategic Decisions
10:10 AM - 11:00 AM
EST
2: Making Room for Relationships: Strategies for Delivering Truly Patient-centered Care
10:10 AM - 11:00 AM
EST
E2: Making Room for Relationships: Strategies for Delivering Truly Patient-centered Care
Speaker:
Amer Alnajar, MD (he/him/his)
– Vytalize Health
Moderator:
Chris Harrop
– MGMA
Transforming Patient Care
10:10 AM - 11:00 AM
EST
3: Understanding and Adopting AI: Generate Better Outcomes for Your Medical Practice
10:10 AM - 11:00 AM
EST
E3: Understanding and Adopting AI: Generate Better Outcomes for Your Medical Practice
Speaker:
Brian W. Smith, PhD, MBA, CSSBB
– Galvanic Health, LLC
Speaker:
Laks Srinivasan, MBA
– Return on AI Institute
Operational Excellence
11:00 AM - 11:10 AM
EST
Break
11:00 AM - 11:10 AM
EST
Break
11:10 AM - 12:00 PM
EST
1: Denial Prevention: Proactively Address Issues to Maximize Revenue and Reduce Turnaround Time
11:10 AM - 12:00 PM
EST
F1: Denial Prevention: Proactively Address Issues to Maximize Revenue and Reduce Turnaround Time
Speaker:
Kyle McElroy, MS-HSA, RHIA
– Conifer Health Solutions
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Financial Mastery
11:10 AM - 12:00 PM
EST
2: Increasing Brand Value by Elevating the Human Experience
11:10 AM - 12:00 PM
EST
F2: Increasing Brand Value by Elevating the Human Experience
Speaker:
Lorissa K. MacAllister, PhD, AIA, LEED AP, BSW, NCARB, EDAC (she/her/hers)
– Enviah, PC
Moderator:
Chris Harrop
– MGMA
Transforming Patient Care
11:10 AM - 12:00 PM
EST
3: Accelerating Performance Through Data Benchmarking
11:10 AM - 12:00 PM
EST
F3: Accelerating Performance Through Data Benchmarking
Speaker:
Liz Gurley
– MGMA
Speaker:
Mike Gracz
– MGMA
Moderator:
Craig Wiberg, MLS, MBA
– MGMA
Business Intelligence
12:00 PM - 12:10 PM
EST
Break
12:00 PM - 12:10 PM
EST
Break
12:10 PM - 1:10 PM
EST
The Actionable Value of Generative AI in Medical Practice
12:10 PM - 1:10 PM
EST
MS2: The Actionable Value of Generative AI in Medical Practice
Speaker:
Peter Durlach (he/him/his)
– Microsoft Health and Life Sciences
Strategic Decisions
1:10 PM - 1:15 PM
EST
Break
1:10 PM - 1:15 PM
EST
Break
1:15 PM - 1:45 PM
EST
1: Financial Discussion Group
1:15 PM - 1:45 PM
EST
DG4: Financial Discussion Group
Facilitator:
Veronica Bradley
Financial Mastery
1:15 PM - 1:45 PM
EST
2: Operations Discussion Group
1:15 PM - 1:45 PM
EST
DG5: Operations Discussion Group
Facilitator:
Cristy Good, MBA, MPH, CPC, CMPE
– MGMA
Operational Excellence
1:15 PM - 1:45 PM
EST
3: Data Discussion Group
1:15 PM - 1:45 PM
EST
DG6: Data Discussion Group
Facilitator:
Michael Gracz
– MGMA
Facilitator:
Liz Gurley (she/her/hers)
– MGMA
Business Intelligence
1:45 PM - 1:55 PM
EST
Break
1:45 PM - 1:55 PM
EST
Break
1:55 PM - 2:05 PM
EST
1: Unlock the Potential of Your Practice with 1st Call Triage
1:55 PM - 2:05 PM
EST
SS3: Unlock the Potential of Your Practice with 1st Call Triage
Speaker:
Sarah Mosteller (she/her/hers)
– 1st Call Triage
1:55 PM - 2:05 PM
EST
2: Getting Ahead of Denials with Machine Learning
1:55 PM - 2:05 PM
EST
SS4: Getting Ahead of Denials with Machine Learning
Speaker:
Andrew Frost
– Cognizant
Speaker:
Alice McMahan
– Cognizant
2:05 PM - 2:15 PM
EST
Break
2:05 PM - 2:15 PM
EST
Break
2:15 PM - 3:05 PM
EST
1: Performing Skill Gap Assessment for Leaders and Employees
2:15 PM - 3:05 PM
EST
G1: Performing Skill Gap Assessment for Leaders and Employees
Speaker:
Kem Tolliver, FACMPE, CPC, CMOM (she/her/hers)
– Medical Revenue Cycle Specialists
Speaker:
Shawntea Gordon, MBA, FACMPE, CMOM (she/her/hers)
– H4 Technology, LLC
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Leading People
2:15 PM - 3:05 PM
EST
2: Optimize Direct Contracting with Nurse Navigators
2:15 PM - 3:05 PM
EST
G2: Optimize Direct Contracting with Nurse Navigators
Speaker:
David Comiskey (he/him/his)
– HealthMe
Moderator:
Chris Harrop
– MGMA
Transforming Patient Care
2:15 PM - 3:05 PM
EST
3: Where Does the Time Go?
2:15 PM - 3:05 PM
EST
G3: Where Does the Time Go?
Speaker:
Katie Lawrence, MHA, CMPE (she/her/hers)
– Willow Strategy Group
Leading People
3:05 PM - 3:15 PM
EST
Break
3:05 PM - 3:15 PM
EST
Break
3:15 PM - 4:05 PM
EST
1: Surviving Healthcare’s Netflix Moment
3:15 PM - 4:05 PM
EST
H1: Surviving Healthcare’s Netflix Moment
Speaker:
Sarah Carroll, MPH (she/her/hers)
– AVIA
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Transforming Patient Care
3:15 PM - 4:05 PM
EST
2: Reaching the Summit: The Ever-Increasing Invasive Procedures in the Physician Practice Space
3:15 PM - 4:05 PM
EST
H2: Reaching the Summit: The Ever-Increasing Invasive Procedures in the Physician Practice Space
Speaker:
Ross Swanson, RN, ND, MSN, CCRN-R
– Corazon, Inc.
Speaker:
Kristin Truesdell
– Corazon, Inc.
Speaker:
Lori Griffith, RN, MHA, CNOR, CASC
– Corazon, Inc.
Moderator:
Chris Harrop
– MGMA
Operational Excellence
3:15 PM - 4:05 PM
EST
3: Adding Environmental Sustainability to Outpatient Medical Offices, Clinics, & ASC's
3:15 PM - 4:05 PM
EST
H3: Adding Environmental Sustainability to Outpatient Medical Offices, Clinics, and ASCs
Speaker:
Todd L. Sack, MD (he/him/his)
– My Green Doctor Foundation
Moderator:
Andrew Hajde, CMPE
– MGMA
Operational Excellence
Thursday, March 14, 2024
9:45 AM - 10:00 AM
EST
Welcome: Day 3
9:45 AM - 10:00 AM
EST
Welcome: Day 3
Speaker:
Craig Wiberg, MLS, MBA
– MGMA
10:00 AM - 10:10 AM
EST
Break
10:00 AM - 10:10 AM
EST
Break
10:10 AM - 11:00 AM
EST
1: Better Decisions: Applications for Medical Practice Managers
10:10 AM - 11:00 AM
EST
I1: Better Decisions: Applications for Medical Practice Managers
Speaker:
Nate Moore, CPA, MBA, FACMPE
– Moore Solutions, Inc.
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Strategic Decisions
10:10 AM - 11:00 AM
EST
2: Unlocking Growth and Sustainability: Strategies for Enhancing Medical Group Performance
10:10 AM - 11:00 AM
EST
I2: Unlocking Growth and Sustainability: Strategies for Enhancing Medical Group Performance
Speaker:
Paul Osborne, MBA
– Berkeley Research Group
Speaker:
Garrett Mann, MHA
– BRG
Speaker:
Debora Hennessy, MS
– Griffin Faculty Physicians
Moderator:
Chris Harrop
– MGMA
Operational Excellence
10:10 AM - 11:00 AM
EST
3: Leading Healthcare with Purpose and Strategy: A Thought Leadership Exploration
10:10 AM - 11:00 AM
EST
I3: Leading Healthcare with Purpose and Strategy: A Thought Leadership Exploration
Speaker:
Christopher K. Senkowski, MD, FACS
– Mercer University School of Medicine Savannah Campus
Speaker:
Shawntea Gordon, MBA, FACMPE, CMOM (she/her/hers)
– H4 Technology, LLC
Speaker:
Dawn Plested, ESQ, MBA, FACHE
Strategic Decisions
11:00 AM - 11:10 AM
EST
Break
11:00 AM - 11:10 AM
EST
Break
11:10 AM - 12:00 PM
EST
1: Improving Access to Behavioral Health via Collaborative Care
11:10 AM - 12:00 PM
EST
J1: Improving Access to Behavioral Health via Collaborative Care
Speaker:
Spencer Hutchins, MBA (he/him/his)
– Concert Health
Speaker:
Virna Little, PsyD,LCSW (she/her/hers)
– Concert Health
Moderator:
Chris Harrop
– MGMA
Transforming Patient Care
11:10 AM - 12:00 PM
EST
2: Strategies for Recruiting Challenging Medical Specialties in a Legislative Landscape
11:10 AM - 12:00 PM
EST
J2: Strategies for Recruiting Challenging Medical Specialties in a Legislative Landscape
Speaker:
Neal Waters
– Jackson Physician Search
Speaker:
Tara Osseck, MHA
– Jackson Physician Search
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Transforming Patient Care
11:10 AM - 12:00 PM
EST
3: Optimizing Financial Health: Strategies for Enhancing Cash Flow in Healthcare Organizations
11:10 AM - 12:00 PM
EST
J3: Optimizing Financial Health: Strategies for Enhancing Cash Flow in Healthcare Organizations
Speaker:
Michael J. McLafferty, CPA, MBA, FACMPE, FACHE, FHFMA (he/him/his)
– MJM Advisory and Educational Services LLC
Moderator:
Andrew Hajde, CMPE
– MGMA
Financial Mastery
12:00 PM - 12:10 PM
EST
Break
12:00 PM - 12:10 PM
EST
Break
12:10 PM - 1:00 PM
EST
1: Physician Enterprise Strategies: Enhancing Return on Investment (ROI)
12:10 PM - 1:00 PM
EST
K1: Physician Enterprise Strategies for Rural Networks: Enhancing Return on Investment (ROI)
Speaker:
Brandt Jewell
– Coker Group
Speaker:
Amanda Barash, MS PMP (she/her/hers)
– Norfolk General Hospital
Strategic Decisions
12:10 PM - 1:00 PM
EST
2: Health Equity and the Importance of Social Determinants of Health
12:10 PM - 1:00 PM
EST
K2: Health Equity and the Importance of Social Determinants of Health
Speaker:
Jennifer Swindle, RHIT, CCS, CCS-P, CDIP, CPC, CIC, CPMA, CEMC, CFPC, AAPC Fellow (she/her/hers)
– Salud Revenue Partners, LLC
Moderator:
Chris Harrop
– MGMA
Operational Excellence
12:10 PM - 1:00 PM
EST
3: Navigating Regulatory Compliance in Healthcare: A Holistic Approach
12:10 PM - 1:00 PM
EST
K3: Navigating Regulatory Compliance in Healthcare: A Holistic Approach
Speaker:
Roger M. Shindell, CHPS, CISA, CIPM
– Carosh Compliance Solutions, LLC
Operational Excellence
1:00 PM - 1:10 PM
EST
Break
1:00 PM - 1:10 PM
EST
Break
1:10 PM - 1:30 PM
EST
Dedicated Solution Partner time!
1:10 PM - 1:30 PM
EST
Dedicated Solution Partner time!
1:30 PM - 2:20 PM
EST
1: Sustaining Margins in Challenging Times: Leveraging Team Engagement and Process Innovation
1:30 PM - 2:20 PM
EST
L1: Sustaining Margins in Challenging Times: Leveraging Team Engagement and Process Innovation
Speaker:
Adrienne Palmer Lloyd, MHA, FACHE
– Optimize Healthcare
Moderator:
Daniel Williams, MBA, MSEM
– MGMA
Operational Excellence
1:30 PM - 2:20 PM
EST
2: Leading with Data: Achieving Operational Excellence Through KPIs and Benchmarks
1:30 PM - 2:20 PM
EST
L2: Leading with Data: Achieving Operational Excellence Through KPIs and Benchmarks
Speaker:
Jessica Minesinger, CMOM, CMPE, FACMPE (she/her/hers)
– Surgical Compensation & Consulting (SCC)
Operational Excellence
2:20 PM - 2:30 PM
EST
Break
2:20 PM - 2:30 PM
EST
Break
2:30 PM - 2:40 PM
EST
Conference Wrap-Up and GIVEAWAY!
2:30 PM - 2:40 PM
EST
Conference Wrap-Up and GIVEAWAY!
Moderator:
Craig Wiberg, MLS, MBA
– MGMA
2:40 PM - 3:40 PM
EST
C.H.A.N.G.E. Traits® Exploring the Critical Skills for Inspired Leadership Through Change
2:40 PM - 3:40 PM
EST
MS3: C.H.A.N.G.E. Traits® Exploring the Critical Skills for Inspired Leadership Through Change
Speaker:
Cassandra Worthy
– Change Enthusiasm Global
Moderator:
Craig Wiberg, MLS, MBA
– MGMA
Leading People